Accessing your Traveler Profile on your mobile device requires a PIN.
Because you can always be signed in to the mobile app as a convenience, confidential traveler profile information such as passport and driver license numbers are encrypted and protected further behind a 4-digit PIN. Your PIN is also encrypted. This 4-digit PIN is required to be set before accessing, entering, or editing Traveler Profile information.
When accessing your traveler profile for the first time in your TripIt app, you will be asked to enter a 4-digit security PIN. You must enter your TripIt password to set up the PIN. Trivial PINs are not allowed (e.g. 1111, 1234, 2222, 4321, etc.). You will also be asked to enter you PIN twice to ensure the right entry.
You will be able to access Traveler Profile for as long as you are active in the Traveler Profile section. If you leave the Profile section for 15 minutes or force quit the TripIt app, you will be required to re-enter your PIN to re-access Traveler Profile. At this point, you'll also have the option to use Touch ID or Face ID (if available on your device) to access Traveler Profile.
When you sign out of the TripIt app, the PIN is deleted. Because we leave you signed in to the app when you launch in or out of TripIt, your PIN will not expire automatically. If you decide to sign out of the TripIt app, you will need to set up a new PIN when signing in and accessing Traveler Profile again.
You can reset your PIN by clicking on the Forgot PIN? link on the PIN entry page. You will also be asked to reset your PIN after 3 unsuccessful attempts. To reset your PIN, you will need access to the Internet and use your TripIt password
For safety and security reasons, a PIN is tied to only one device for your TripIt account. When you use a different device to access Traveler Profile for the first time, you will be required to set up a PIN for that device. You may, however, use the same PIN for a different device.
Updated: Mar 30, 2020