The TripIt Support team is available to answer tickets Monday-Friday during normal business hours.
Email support is provided to all users via our Android and iOS apps. Our help access is accessed from the bottom navigation bar by selecting Account > Help Centre . To send us an email, tap on the floating action button (envelope icon) at the bottom right of any page or create a help ticket here.
- Our support team is here to assist you Monday - Friday.
- All support email is permanently housed in our tracking system allowing TripIt and you to keep a record of all interactions as well as providing a detailed report for TripIt on all user issues and enhancement requests.
- If you are a TripIt Pro subscriber, be sure to select TripIt Pro Members (premium account) as your category. This will prioritise your question to our premium user queue (after we verify that you have a Pro account).
- TripIt does not offer phone or chat support.
- We will make every attempt to respond to your question/request within one business day.
Updated 8 Feb, 2022